Refund policy

Last updated: September 21, 2026

Because Sage & Stardust products are made to order, we generally cannot accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind after an order has entered production.

However, we want you to receive the product you ordered in good condition. Every request is reviewed individually according to the terms below and any rights provided by applicable law.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving it.

Include:

• Your name and order number
• A description of the problem
• Clear photographs showing the entire item and the problem
• A photograph of the packaging or shipping label, when relevant

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution. We may request additional photographs or information before making a decision.

Please do not mail an item to Sage & Stardust or to the return address shown on the package unless we give you written instructions. An unauthorized return may not be eligible for a refund or replacement.

LOST PACKAGES

If an order has not arrived, please allow three additional business days after its estimated delivery date before contacting us.

Claims concerning packages lost in transit must be submitted within 30 days of the estimated delivery date. We will review the tracking information and work with our fulfillment partner to determine an appropriate resolution.

PACKAGES MARKED DELIVERED

If tracking shows that an order was delivered but you cannot locate it, please:

• Check around the delivery location
• Ask members of your household or neighbors
• Contact the shipping carrier
• Allow one additional business day in case the package was scanned early

If the package remains missing, contact us. We will review the circumstances, but we cannot guarantee a refund or replacement for an order confirmed as delivered to the address provided at checkout.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for entering an accurate and complete shipping address.

Orders returned, lost, or delivered incorrectly because of an address supplied by the customer may not qualify for a free replacement or refund. If reshipment is possible, the customer may be responsible for additional production and shipping costs.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change an order. Because production may begin shortly after purchase, we cannot guarantee that cancellation or changes will be possible.

Once an order has entered production, it generally cannot be canceled or modified.

CHANGE-OF-MIND REQUESTS

We do not guarantee returns, exchanges, or refunds for buyer’s remorse, incorrect size or color selection, or a change of mind. You may contact us, and we will review your request individually, but contacting us does not guarantee approval.

APPROVED REFUNDS

Approved refunds are normally issued to the original payment method. Processing times vary by bank or payment provider. Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or otherwise eligible for a full refund.